At Oran Sandals, we strive to ensure every customer is satisfied with their purchase. If for any reason you are not, we offer returns under the conditions outlined below.
Return Eligibility
We accept returns within 14 days of the delivery date for the following reasons:
- The item arrived damaged or defective
- The item is the wrong size or does not fit as expected
- You received the wrong item
Return Conditions
To qualify for a return, the item must:
- Be in original condition — unused, unworn, and unwashed
- Include all original packaging, tags, labels, and accessories
- Be returned within 14 days of receipt
- Include the original order confirmation or proof of purchase
How to Request a Return
To initiate a return, please contact our customer support team within 14 days of receiving your order. Be sure to include:
- Your order number
- The reason for the return
- Clear photos (if applicable) of the defect or damage
Once approved, we will provide you with return shipping instructions.
Refunds
Once your return is received and inspected, we will process your refund to the original payment method within 5–10 business days, depending on your bank or payment provider.
Important Notes
- Items that show signs of wear, use, or alteration are not eligible for return
- Return shipping costs are the responsibility of the customer unless the item was delivered damaged or incorrect
- We reserve the right to refuse returns that do not meet the conditions listed above
Contact Us
If you have any questions or need to initiate a return, please contact us at:
Oran Sandals
906 S 4400 W, Ste 290
Salt Lake City, UT 84104, USA
Phone: (630) 463-8254
Email: [email protected]